Sup · Support

Support

Get help with purchases, backups, notifications, Apple Health access, or another Sup feature.

Contact support

Email contact@infinitm.com and include your Sup app version, iPhone model, iOS version, and a short description of what happened. Do not include sensitive health information. We respond as soon as practical, but support is not immediate and cannot provide emergency or medical help.

Purchases and subscriptions

Open Settings in Sup and choose Restore purchases if an existing Pro purchase is missing. Manage or cancel a subscription through your Apple Account subscription settings. Apple processes charges, refunds, and subscription status.

Create a backup

Open Settings, Your data, Create backup. Choose a secure destination in the iOS file exporter and keep the file until you have verified your restored data. Apple Health data and progress photos are not included in Sup backup files.

Restore a backup

Open Settings, Your data, Restore backup and select a Sup backup file. Review the preview before confirming. Restore replaces the tracking data currently on this iPhone, so create a current backup first if you may need it later.

Notifications

Confirm notifications are enabled for Sup in iPhone Settings, then open Sup and check the compound schedule and reminder time. Reminders are scheduled locally and may be affected by iOS notification settings or Focus modes.

Apple Health access

Apple Health access is optional and read-only. You can review or change Sup's permissions in iPhone Settings or the Health app. Sup continues to work if Health access is denied or later removed.

Privacy

Read Sup's privacy policy at https://suphealth.app/privacy/. Sup has no account system or developer server and cannot inspect or recover tracking data stored on your iPhone.